September 5, 2024
Version 1.7.7 of the KACE Cloud Android Agent is now available in the Google Play Store. This update resolves an issue with Android EMM Work Profile enrollments failing on Android 10 devices where a PIN is set.
The following issue was addressed with this product update:
11103 - Android EMM Work Profile enrollment failing on Android 10 device with PIN
August 27, 2024
KACE Cloud product updates were recently deployed to improve Apple DEP sync performance.
The following issue was addressed with this product update:
11017 - Improved Apple DEP sync performance
August 20, 2024
KACE Cloud product updates were recently deployed to address issues with Patch Statistics, device app status and BitLocker configurations.
August 16, 2024
August 2024 Microsoft Patch Tuesday updates are now published in the KACE Patch Catalog. These include 54 security updates targeting various Microsoft product families and platforms supported by KACE. These patches target 65 reported vulnerabilities including five actively exploited zero-days.
August 12, 2024
Cumulative patch 1 for SMA 14.0 is now available to download from the Quest support site. The patch addresses the following issues:
For more information on the release, refer to the SMA 14.0 product support page
August 11, 2024
KACE Cloud product updates were recently deployed to address issues with app installations, unenrolling devices and policy management.
July 31, 2024
KACE Cloud product updates were recently deployed to address issues with Patching, Android EMM apps and KACE Cloud Agent upgrades.
July 31, 2024
Version 1.0.84 of the KACE Cloud Connect App is now available in the Google Play Store. This update adds support for the latest Android SDK.
The following issue was addressed with this product update:
10752 - KACE Cloud Connect App does not use the latest Android SDK
July 30, 2024
Today, we released version 14.1 of the KACE Systems Management Appliance. This release introduces the long-awaited Remote Desktop feature, seamlessly integrated with Splashtop RMM.
SMA 14.1 also adds support for using Office365 as outbound email provider for service desk.
For more information on the release, refer to the SMA 14.1 product support page and the release notes
KACE Remote Desktop powered by Splashtop is an optional paid add-on feature. For pricing information, please contact your sales representative.
July 30, 2024
We have added patching support for several new publishers and products to the patch catalog.
July 19, 2024
KACE Cloud product updates were recently deployed to address an issue where Patch Rules were not honoring reboot timeouts longer than 60 minutes.
The following issue was addressed with this product update:
10742 - Patch rules not honoring reboot timeout longer than 60 minutes
July 18, 2024
KACE Cloud received two updates in this hotfix. First, an issue where Android COPE devices were not getting option sets applied when linked to a policy has been fixed. Second, support for purchasing Companion Edition subscriptions that include Remote Access functionality has been enabled.
July 17, 2024
Version 1.0.27 of the KACE Cloud AMAPI Companion App is now available in the Google Play Store. This update adds support for the latest Android SDK.
The following issue was addressed with this product update:
10753 - KACE Cloud AMAPI Companion App does not use the latest Android SDK
July 12, 2024
KACE Cloud product updates were recently deployed to address an issue with URL validation flagging IP addresses as invalid.
The following issue was addressed with this product update:
10741 - URL validation is flagging IP addresses as invalid
July 11, 2024
KACE Cloud product updates were recently deployed to address an issue where the Admin Portal Device Apps list was slow to load.
The following issue was addressed with this product update:
9908 - Admin Portal Device Apps list is slow to load
July 10, 2024
July 2024 Microsoft Patch Tuesday updates are now published in the KACE Patch Catalog. These include 78 security updates targeting various Microsoft product families and platforms supported by KACE. These patches target 137 reported vulnerabilities.
July 8, 2024
KACE Cloud product updates were recently deployed to address an issue where importing a pre-enrolled device generates an error.
The following issue was addressed with this product update:
10477 - Error when importing pre-enrolled device
July 3, 2024
Version 1.7.6 of the KACE Cloud Android Agent is now available in the Google Play Store. This update resolves an issue with Android EMM Fully Supervised devices enrolling with a QR code.
KACE Cloud product updates were also recently deployed.
The following issue was addressed with these product updates:
10642 - Added support for Android EMM Fully Supervised QR code enrollment
June 29, 2024
KACE Cloud product updates were recently deployed to address an issue where device Patching would intermittently fail.
The following issue was addressed with this product update:
10663 - Patch commands intermittently fail to complete successfully and show as pending in Device History
June 27, 2024
BlueJeans by Verizon was discontinued by the publisher on March 29, 2024 and has ceased offering any new or previously released patches. Consequently, support for patching has been removed from the Patch Catalog. Further information about the product’s end of support can be found here.
June 25, 2024
KACE has partnered with Splashtop to integrate a high quality, secure, and easy-to-use Remote Access solution into KACE Cloud. This new feature, available today, allows administrators to remotely control Windows, macOS, and Android devices; and remotely view iOS devices.
In addition to launching the Remote Access feature, our June release includes the following enhancements:
June 21, 2024
Version 1.7.5 of the KACE Cloud Android Agent is now available in the Google Play Store. This update resolves an issue with Android COPE devices enrolling with serial number as enrollment identifier.
The following issue was addressed with this product update:
10588 - KACE Android Agent enrolling COPE devices with serial number as enrollment identifier
June 18, 2024
Google has launched a new customer enrollment method “Better Together Enterprise” with the goal of having a unified enterprise solution for Google platforms. See more information here.
This will change the sign-up flow required for Android Enterprise Mobility Management (EMM) integration within KACE Cloud.
Note that this will not impact existing EMM enrollments.
June 12, 2024
June 2024 Microsoft Patch Tuesday updates are now published in the KACE Patch Catalog. These include 46 security updates targeting various Microsoft product families and platforms supported by KACE. These patches target 40 reported vulnerabilities.
June 10, 2024
Microsoft has announced that Windows 10, version 21H2 (Enterprise, Education) on the General Availability (GA) Channel will reach end of service on June 11, 2024. These editions will no longer receive security updates after June 11, 2024. Please see end of updates announcement for more details.
The KACE Patch Catalog will continue to provide previously released OS and third-party publisher patches that target this version.
June 8, 2024
KACE Cloud product updates were recently deployed to address issues AMAPI configuration errors preventing Enrollment Portal from allowing other device types to enroll and manual labels intermittently getting removed from pre-enrolled devices.
June 7, 2024
Version 1.7.4 of the KACE Cloud Android Agent is now available in the Google Play Store. This update resolves issues with KACE Cloud Admin Portal showing a failure notification when an uploaded app is successfully installed on EMM Android device and Android Agent crashing due to duplicate kiosk app entries.
June 5, 2024
KACE Cloud product updates were recently deployed to address issues with uploading .IPA files to the App Library.
The following issue was addressed with this product update:
10379 - .IPA files fail to upload into App Library
June 4, 2024
KACE Cloud product updates were recently deployed to address issues with Companion License components.
May 28, 2024
KACE Cloud product updates were recently deployed to address an issue when attempting to update the AMAPI Service Account key.
The following issue was addressed with this product update:
10416 - Unable to update AMAPI Service Account key
May 15, 2024
May 2024 Microsoft Patch Tuesday updates are now published in the KACE Patch Catalog. These include 43 security updates targeting various Microsoft product families and platforms supported by KACE. These patches target 61 reported vulnerabilities.
May 11, 2024
KACE Cloud product updates were recently deployed to address issues with custom iOS apps failing to install.
The following issue was addressed with this product update:
10259 - Custom iOS Apps with special characters in name fail to install
April 25, 2024
Version 1.7.2 of the KACE Cloud Android Agent is now available in the Google Play Store. This version updates the privacy policy.
April 24, 2024
The Zoom app for desktop and mobile (Zoom Meetings) is now named Zoom Workplace starting with version 6.0.0 for Windows and macOS. Zoom patches and software titles version 6.0.0 onwards will reflect the new publisher branding in the Patch Catalog and Software Catalog. You may need to adjust any filter criteria targeting the old product name. Please see Zoom’s release notes for details.
April 23, 2024
We have added patching support for several new publishers and products to the patch catalog.
April 22, 2024
Today, we released new versions of the KACE Systems Management Appliance Agent to address vulnerabilities that could allow file manipulation and incorrect process launching under specific conditions. The updated Agent packages are available for download on the Support Portal at the links below or through the automatic update mechanism built into the KACE SMA Admin UI at Settings | Provisioning | Update Agents.
April 20, 2024
KACE Cloud product updates were recently deployed to address issues with the inventory process not clearing invalid device telephone records. An issue preventing enrollment instructions from displaying properly in certain situations was also resolved.
April 18, 2024
Version 1.7.0 of the KACE Cloud Android Agent is now available in the Google Play Store. This update resolves issues with password expiration, Google Play not updating properly on Android 11, and added Dark Mode.
April 13, 2024
KACE Cloud product updates were recently deployed to address issues with the Android Zero Touch sync process. The following issue was addressed with this product update:
April 12, 2024
April 2024 Microsoft Patch Tuesday updates are now published in the KACE Patch Catalog. These include 71 security updates targeting various Microsoft product families and platforms supported by KACE. These patches target 128 reported vulnerabilities.
April 12, 2024
KACE Cloud product updates were recently deployed to address issues with discovered or pre-enrolled devices and performance navigating the device list.
April 10, 2024
KACE Cloud product updates were recently deployed to address issues with Windows Option Set configurations.
April 2, 2024
KACE Cloud has been updated with the following new features and enhancements: