Cumulative patch 4 for SMA 14.0 is now available to download from the Quest support site. The patch addresses the following issues:

• K1-36306 - Fixed high haproxy CPU usage for large deployments after SSL certificate update
• K1-36155 - Fixed error when saving field changes for imported service desk queues
• K1-36080 - Fixed patch schedule error caused by snooze duration deployment

For more information on the release, refer to the SMA 14.0 product support page

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Cumulative patch 3 for SMA 14.1 is now available to download from the Quest support site. The patch addresses the following issues:

• K1-36306 - Fixed high haproxy CPU usage for large deployments after SSL certificate update
• K1-36155 - Fixed error when saving field changes for imported service desk queues
• K1-36083 - Fixed error during device label application when no remote control enabled labels exist
• K1-36080 - Fixed patch schedule error caused by snooze duration deployment

For more information on the release, refer to the SMA 14.1 product support page

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KACE Cloud product updates were recently deployed to address an issue with device history records for iOS and Android app installations .

The following issue was addressed with this product update:

12096 - Updated device history record verbiage for iOS and Android app installations

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Today, we released new versions of the KACE Systems Management Appliance Agent to address a vulnerability that could allow for privilege escalation. The updated Agent packages are available for download on the Support Portal at the links below or through the automatic update mechanism built into the KACE SMA Admin UI at Settings | Provisioning | Update Agents.

• 14.0.97 Agent Bundle for KACE SMA 14.0
• 14.1.19 Agent Bundle for KACE SMA 14.1

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KACE Cloud product updates were recently deployed to improve performance on reports and patch remediation.

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KACE Cloud documentation updated.

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KACE Cloud product updates were recently deployed to address an issue with device inventory incorrectly marking some iOS apps as supporting macOS.

The following issue was addressed with this product update:

11901 - Device inventory incorrectly marks some iOS apps as supporting macOS

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KACE Cloud product updates were recently deployed to improve performance on device requests.

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KACE Cloud product updates were recently deployed to address an issue with Custom Profile Command configurations incorrectly always using the “Execute” operation.

The following issue was addressed with this product update:

11860 - Custom Profile Command configurations incorrectly always use “Execute” operation

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KACE Cloud product updates were recently deployed to address issues with Admin Portal Policy names and Android Restriction Sets.

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KACE Cloud product updates were recently deployed to address an issue with Policy Restriction Sets not being applied at enrollment on Android EMM devices.

The following issue was addressed with this product update:

11740 - Policy Restriction Sets are not applied to Android EMM devices at enrollment

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KACE Cloud infrastructure and security updates were deployed in preparation for the upcoming full product release.

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Version 1.7.10 of the KACE Cloud Android Agent is now available in the Google Play Store. This update is in preparation for the upcoming full product release.

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KACE Cloud product updates were recently deployed to address an issue in Enrollment Portal with Companion-only tenants.

The following issue was addressed with this product update:

11630 - Improved verbiage in Enrollment Portal for Companion-only tenants

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Cumulative patch 3 for SMA 14.0 is now available to download from the Quest support site. The patch addresses the following issues:

• k1-33897 - Service Desk email tokens do not use ORG virtual host name
• k1-35092 - Task chains results inconsistent across ORGs for failed online scripts
• k1-36074 - System UI LDAP browser credentials input fields are missing
• k1-36087 - Task chain - tasks coming after a patch task fail to be executed
• k1-36107 - Patch downloads fails trying to use $logger to log status during Deleting UnusedAgentBundle files
• k1-36124 - Patch Schedules appear to be stuck in process-log phase for upto to 15 minutes
• k1-36127 - Azure Blob Storage option for Offboarding backups only allows file transfers up to 195GB
• k1-36138 - Patch detect schedule fails with error (Task Configuration changed since scheduling)
• k1-36147 - Windows Feature Update schedules stuck in process-log2 phase

For more information on the release, refer to the SMA 14.0 product support page

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Cumulative patch 2 for SMA 14.1 is now available to download from the Quest support site. The patch addresses the following issues:

• k1-33897 - Service Desk email tokens do not use ORG virtual host name
• k1-35092 - Task chains results inconsistent across ORGs for failed online scripts
• k1-36074 - System UI LDAP browser credentials input fields are missing
• k1-36087 - Task chain - tasks coming after a patch task fail to be executed
• k1-36063 - Getting incorrect device count when user performs Remote control session reset for a device
• k1-36107 - Patch downloads fails trying to use $logger to log status during Deleting UnusedAgentBundle files
• k1-36124 - Patch Schedules appear to be stuck in process-log phase for upto to 15 minutes
• k1-36127 - Azure Blob Storage option for Offboarding backups only allows file transfers up to 195GB
• k1-36138 - Patch detect schedule fails with error (Task Configuration changed since scheduling)
• k1-36147 - Windows Feature Update schedules stuck in process-log2 phase

For more information on the release, refer to the SMA 14.1 product support page

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KACE Cloud documentation updated.

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KACE Cloud product updates were recently deployed to address an issue with the KACE Cloud Agent clouddeploy plugin logging an error while deploying some applications.

The following issue was addressed with this product update:

11462 - KACE Cloud Agent clouddeploy plugin logs an error when output message is more than 128 characters

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KACE Cloud product updates were recently deployed to address issues with Policy Manager.

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KACE Cloud product updates were recently deployed to add the ability to enable or disable system apps for Android EMM Fully Managed enrollments.

The following issue was addressed with this product update:

11404 - Added ability to enable or disable system apps for Android EMM Fully Managed enrollments

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KACE Cloud product updates were recently deployed to add support for Windows 11 24H2 to Windows Feature Update configurations.

The following issue was addressed with this product update:

11308 - Added support for Windows 11 24H2 to Windows Feature Update Security Configurations

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KACE Cloud product updates were recently deployed to address issues with LDAP Sync and MDM enrolled Windows devices.

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KACE Cloud product updates were recently deployed to fix an issue where LDAP Sync would fail to update recently disabled users.

The following issue was addressed with this product update:

11330 - LDAP sync intermittently fails to update recently disabled users

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Version 1.7.9 of the KACE Cloud Android Agent is now available in the Google Play Store. This update resolves an issue where access was allowed to external sites through the Privacy Policy link.

The following issue was addressed with this product update:

11314 - Android Agent allows access to external sites through the Privacy Policy link

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KACE Cloud product updates were recently deployed to add the option to “Preserve eSIM Data Plan” on the Factory Reset dialog for Apple devices in the Admin Portal.

The following issue was addressed with this product update:

11321 - Added “Preserve eSIM Data Plan” option to Factory Reset dialog for Apple devices

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Cumulative patch 2 for SMA 14.0 is now available to download from the Quest support site. The patch addresses the following issues:

• k1-36056 - Backups are not running at the newly scheduled time
• k1-36043 - Multiple FreeBSD vulnerabilities - Sept 5 2024
• k1-36041 - Comment field is missing from process templates when Summary is hidden and Comment field is marked visible for queue
• k1-36006 - Option to add Barcodes not available when creating a new asset
• k1-36002 - Ticket fields not shown in UserUI if SAT_SURVEY permission is set to Owners Only - Visible or Owners Only - Hidden
• k1-35998 - Suppress newsyslog email setn to reoot by Cron Daemon
• k1-35992 - Multiple FreeBSD vulnerabilities - Aug 7 2024
• k1-35977 - Unable to run multiple reports scheduled from ‘Report Schedules’ list page
• k1-35960 - Scripting list view choose action ‘Run’ only works when a single row is selected

For more information on the release, refer to the SMA 14.0 product support page

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Cumulative patch 1 for SMA 14.1 is now available to download from the Quest support site. The patch addresses the following issues:

• k1-36056 - Backups are not running at the newly scheduled time
• k1-36043 - Multiple FreeBSD vulnerabilities - Sept 5 2024
• k1-36041 - Comment field is missing from process templates when Summary is hidden and Comment field is marked visible for queue
• k1-36040 - Remove Splashtop remote control session check to allow 2 connections to the device at a time.
• k1-36035 - Oops error page shown when queue email outbound settings configured to use MS 365 Germany API Service
• k1-36006 - Option to add Barcodes not available when creating a new asset
• k1-36005 - Do not run task to uninstall Splashtop streamer if KACE Cloud Agent is present in inventory
• k1-36002 - Ticket fields not shown in UserUI if SAT_SURVEY permission is set to Owners Only - Visible or Owners Only - Hidden
• k1-35998 - Suppress newsyslog email setn to reoot by Cron Daemon
• k1-35996 - macOS inventory data for FileVault 2, DDP|E and MDM enrollment is missing for agentless inventory.
• k1-35992 - Multiple FreeBSD vulnerabilities - Aug 7 2024
• k1-35977 - Unable to run multiple reports scheduled from ‘Report Schedules’ list page
• k1-35960 - Scripting list view choose action ‘Run’ only works when a single row is selected

For more information on the release, refer to the SMA 14.1 product support page

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KACE Cloud product updates were recently deployed to address issues with Cloud Agent Hardware Inventory.

The following issue was addressed with this product update:

11171 - Device History shows hardware inventory errors with certain data types

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KACE Cloud product updates were recently deployed to address issues with Cloud Agent upgrade logic.

The following issue was addressed with this product update:

11148 - Cloud Agent upgrade logic improvements

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KACE Cloud product updates were recently deployed to address issues with Patch Filters not adding newly released patches automatically.

The following issue was addressed with this product update:

11071 - Patch Filters based on relative release date not always updating with newly released patches

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Version 1.7.7 of the KACE Cloud Android Agent is now available in the Google Play Store. This update resolves an issue with Android EMM Work Profile enrollments failing on Android 10 devices where a PIN is set.

The following issue was addressed with this product update:

11103 - Android EMM Work Profile enrollment failing on Android 10 device with PIN

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KACE Cloud product updates were recently deployed to improve Apple DEP sync performance.

The following issue was addressed with this product update:

11017 - Improved Apple DEP sync performance

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KACE Cloud product updates were recently deployed to address issues with Patch Statistics, device app status and BitLocker configurations.

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Cumulative patch 1 for SMA 14.0 is now available to download from the Quest support site. The patch addresses the following issues:

• K1-33979 - Bitlocker and Defender device notifications are sent to all Organizations
• K1-35900 - Manual device and snmp configuration pages for non-English locales do not function properly
• K1-35734 - Rebooting from the systemui results in redirect to Oops error page
• K1-35714 - List view replication share actions only work if single row is selected
• K1-35724 - Daily notification for new agent bundle appears even after applying new bundle
• K1-35675 - Knowledge Base article detail does not load on non-English locales

For more information on the release, refer to the SMA 14.0 product support page

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KACE Cloud product updates were recently deployed to address issues with app installations, unenrolling devices and policy management.

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KACE Cloud product updates were recently deployed to address issues with Patching, Android EMM apps and KACE Cloud Agent upgrades.

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Version 1.0.84 of the KACE Cloud Connect App is now available in the Google Play Store. This update adds support for the latest Android SDK.

The following issue was addressed with this product update:

10752 - KACE Cloud Connect App does not use the latest Android SDK

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KACE Cloud product updates were recently deployed to address an issue where Patch Rules were not honoring reboot timeouts longer than 60 minutes.

The following issue was addressed with this product update:

10742 - Patch rules not honoring reboot timeout longer than 60 minutes

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KACE Cloud received two updates in this hotfix. First, an issue where Android COPE devices were not getting option sets applied when linked to a policy has been fixed. Second, support for purchasing Companion Edition subscriptions that include Remote Access functionality has been enabled.

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Version 1.0.27 of the KACE Cloud AMAPI Companion App is now available in the Google Play Store. This update adds support for the latest Android SDK.

The following issue was addressed with this product update:

10753 - KACE Cloud AMAPI Companion App does not use the latest Android SDK

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KACE Cloud product updates were recently deployed to address an issue with URL validation flagging IP addresses as invalid.

The following issue was addressed with this product update:

10741 - URL validation is flagging IP addresses as invalid

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KACE Cloud product updates were recently deployed to address an issue where the Admin Portal Device Apps list was slow to load.

The following issue was addressed with this product update:

9908 - Admin Portal Device Apps list is slow to load

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KACE Cloud product updates were recently deployed to address an issue where importing a pre-enrolled device generates an error.

The following issue was addressed with this product update:

10477 - Error when importing pre-enrolled device

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Version 1.7.6 of the KACE Cloud Android Agent is now available in the Google Play Store. This update resolves an issue with Android EMM Fully Supervised devices enrolling with a QR code.

KACE Cloud product updates were also recently deployed.

The following issue was addressed with these product updates:

10642 - Added support for Android EMM Fully Supervised QR code enrollment

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KACE Cloud product updates were recently deployed to address an issue where device Patching would intermittently fail.

The following issue was addressed with this product update:

10663 - Patch commands intermittently fail to complete successfully and show as pending in Device History

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Version 1.7.5 of the KACE Cloud Android Agent is now available in the Google Play Store. This update resolves an issue with Android COPE devices enrolling with serial number as enrollment identifier.

The following issue was addressed with this product update:

10588 - KACE Android Agent enrolling COPE devices with serial number as enrollment identifier

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KACE Cloud product updates were recently deployed to address issues AMAPI configuration errors preventing Enrollment Portal from allowing other device types to enroll and manual labels intermittently getting removed from pre-enrolled devices.

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Version 1.7.4 of the KACE Cloud Android Agent is now available in the Google Play Store. This update resolves issues with KACE Cloud Admin Portal showing a failure notification when an uploaded app is successfully installed on EMM Android device and Android Agent crashing due to duplicate kiosk app entries.

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KACE Cloud product updates were recently deployed to address issues with uploading .IPA files to the App Library.

The following issue was addressed with this product update:

10379 - .IPA files fail to upload into App Library

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KACE Cloud product updates were recently deployed to address issues with Companion License components.

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KACE Cloud product updates were recently deployed to address an issue when attempting to update the AMAPI Service Account key.

The following issue was addressed with this product update:

10416 - Unable to update AMAPI Service Account key

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KACE Cloud product updates were recently deployed to address issues with custom iOS apps failing to install.

The following issue was addressed with this product update:

10259 - Custom iOS Apps with special characters in name fail to install

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Version 1.7.2 of the KACE Cloud Android Agent is now available in the Google Play Store. This version updates the privacy policy.

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Today, we released new versions of the KACE Systems Management Appliance Agent to address vulnerabilities that could allow file manipulation and incorrect process launching under specific conditions. The updated Agent packages are available for download on the Support Portal at the links below or through the automatic update mechanism built into the KACE SMA Admin UI at Settings | Provisioning | Update Agents.

• 13.1.25 Agent Bundle for KACE SMA 13.1
• 13.2.24 Agent Bundle for KACE SMA 13.2

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KACE Cloud product updates were recently deployed to address issues with the inventory process not clearing invalid device telephone records. An issue preventing enrollment instructions from displaying properly in certain situations was also resolved.

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Version 1.7.0 of the KACE Cloud Android Agent is now available in the Google Play Store. This update resolves issues with password expiration, Google Play not updating properly on Android 11, and added Dark Mode.

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KACE Cloud product updates were recently deployed to address issues with the Android Zero Touch sync process. The following issue was addressed with this product update:

• 10027 - Android Zero Touch Sync process uses wrong identifier

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KACE Cloud product updates were recently deployed to address issues with discovered or pre-enrolled devices and performance navigating the device list.

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KACE Cloud product updates were recently deployed to address issues with Windows Option Set configurations.

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